We hope that you will be completely satisfied with your Goods. However, it may be necessary to return your product to us in some limited circumstances. Please ensure that you follow these instructions for returning Goods to avoid a delay in processing your return.
You may cancel your Order at any time up to the end of the fourteenth (14th) Day from the date you receive the Goods PROVIDED THAT the Goods remain unopened and sealed in their original packaging in a condition suitable for re-sale.
To cancel your Order you must notify us in writing (which includes letter, fax or email). The sum debited to Us from your credit or debit card will be re-credited to the same card within 14 days of your cancellation notice.
The Goods in question must be returned to Us within 14 days of your cancellation notice and must be received by Us in the condition they were in when delivered to you, unopened and sealed in their original packaging in a condition suitable for re-sale.
You should return any product to us to the address given below. The goods should be packaged to a satisfactory standard in a safe and relevant manner. You should retain any receipt confirming the return.
You will be responsible for the charges incurred in returning the Goods to us unless we agree to reimburse you elsewhere in these terms.
Delivery and return postage charges are only refundable where goods are faulty or damaged.
You are solely responsible for inspecting the Goods upon delivery. You must contact Brownells UK should you wish to inform us of damaged, defective or missing Goods and/or delivery discrepancies.
Refunds will be processed within fourteen (14) days from the date the Goods return.
Goods incorrectly ordered will be accepted as a return and must be returned in original condition. Please note we cannot swap items, we can process refunds, customers would need to re-order the correct items from the website.
Brownells (UK) Ltd
Unit 1, Laughing Dog Industrial Estate